Help Desk / Support

helpdesk2Support you can rely on

Interactive Gateways Help Desk support is available 24/7, including weekends and holidays, to help your organisation’s users with their IT support needs. Any time anyone in your organization needs IT help of any kind, they can call our Help Desk and speak with a qualified engineer.

 

Submit a Support Request: http://support.igateway.com.au

 

We have invested in the best technologies available in order to address IT users’ problems remotely. This means that instead of having to call in to schedule an onsite visit with one of our engineers, our engineers can help your users remotely. We have in place the technologies needed to immediately assess and address your users’ server, desktop, and network issues. Still have a problem? In case of emergency we can also schedule an engineer to help you onsite

Remote Support at your finger tips

We can offer customers requiring a full service technical resource center, full or part-time help desk, application support center, or customer service desk. No matter what type of help desk functions you need to outsource, we can provide you with a complete and custom turnkey solution.

Interactive Gateway provides far more than just remote support staff; we actually deploy an entire help desk support infrastructure which includes:

  • 24×7 coverage capability
  • On-site escalation support available
  • Complete trouble ticket tracking and reporting solution
  • Online live support chat capabilities
  • Team leader and project manager provided
  • Multi-technology support